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Status

Problems with Event Espresso servers

One of our database servers had emergency work done on it by our upstream provider and has not yet been resolved.  We are working to get that back up.  While underway performance of our website is intermittent.

While this emergency work is being done the following actions will not be possible on our website:

  • logging in
  • posting to the forums
  • purchases

There may be other issues as well.  We are working hard on trying to get things back up as quickly as possible.  Sorry for any inconvenience.

Status

Upstream DNS provider attacks causing site availability problems in some geographical areas.

There is a DDOS attack happening in the Eastern US seaboard right now (see http://finance.yahoo.com/news/theres-major-problem-internet-thats-130316780.html for more details) that is affecting our EventEspresso and EventSmart properties.  If you are having trouble accessing our sites it is because of this attack.  We’re awaiting the progress of engineers working on this stopping this attack.

Status

PUE API back up.

We spent the majority of today putting in place some measures to prevent DDOS attacks in the future and implemented some rate-limiting on the api endpoints for our plugin update engine.  While doing this, we also noticed an inefficient query that compounded the server problems and we fixed that.

Long story short, automatic updates have been re-enabled.  However, there is the possibility that we may still have to fine tune some of the measures we’ve put in place.  If any of the following happen to you..

  • You have multiple EE plugins installed and get update notifications for some that have updates but not others.
  • You are browsing our site, interacting with forums and get a cannot connect message seemingly randomly at intervals.

…please contact us and we’ll look into things and see if there’s a problem with some preventative measures we put in place on our server.

Again, thanks for the patience during this experience folks!